FAQ’s
Earring Care Instructions
Here are some important tips to keeping your Simply Dotty earrings in the best condition.
Please take a few minutes to read this before purchasing. Just like any jewellery our earrings are delicate but with the correct care can be maintenance free and last for many years.
IMPORTANT SAFETY INFORMATION
DO NOT allow children to play with, wear or chew on your jewellery. It is NOT for teething purposes at all and will break when chewed on - which is a potential choking hazard. NEVER leave a child unsupervised around your jewellery.
Shipping & Delivery
Please allow 3-5 business days for your order to be processed, made and dispatched. During peak periods (Christmas and SALE promotions) please allow 5-7 business days. No orders are sent out on bank holidays or weekends.
All orders will be packed with love and care by myself and dispatched as soon as possible. I will endeavour to get all orders dispatched within 48 hours.
Refunds & Exchanges
Please read the below CAREFULLY so you understand the terms and conditions when placing your order.
Faulty or damaged
Simply Dotty will only refund or exchange any faulty piece within 7 days of purchase or after receiving an online order. This applies to ALL SALES made online. Any broken or faulty items after this date will not be exchanged, refunded or replaced. It’s up to you the customer to take care of your items.
If your items are damaged during postage it will be replaced or refunded. However Simply Dotty needs to be advised within 7 days after receiving your order with photo proof.
When dropped or stored incorrectly, the clay may break or become damaged. Simply Dotty is not held responsible for any damages caused by mistreating your pieces. Please read the Care instructions page carefully.
Earrings with embellishments are glazed to keep the foil & glitter from rubbing off. This glaze is waterproof however, please remove all jewellery before going into the water. Remove all jewellery before spraying perfume, deodorant or hair spray as the chemicals in these can react with the clay. No refunds or exchanges will be given for damaged jewellery caused by these elements.
Earring backings are made from surgical grade steel that is lead and nickel free. These are perfect for sensitive ears however, Simply Dotty is not responsible for any skin reactions caused from these posts or any pieces.
Earring stud posts are glued using a special polymer clay glue. Please be careful with your earrings when taking them on and off. Simply Dotty is not held responsible for any earring backings breaking or coming off after the 7 day period as stated above.
Change of mind
Simply Dotty does NOT offer refunds or exchanges on 'Change of mind' or ‘I ordered the wrong one’. All sales are final. This includes sales online.
Due to hygiene reasons NO exchanges will be given on earrings.
On Sale
There is no exchanges or refunds on any sale items except if broken during transit. All orders on Sale items are final.
Buying handmade….
All polymer clay jewellery is handmade and hand rolled so there will be some variances in shape, colour and design. This is the beauty of buying handmade. No exchanges or refunds will be given if you are unhappy with the quality or designs.
Thank you so much for purchasing from Simply Dotty, your custom means a lot to me and I hope that your earrings make you smile and feel good! x
